Technical Customer Support Specialist

Are you passionate about delivering great customer experiences for both end-users and partners, have a good technical understanding and do you want to be part of the amazing growth journey in Spirii?

Would you like to be part of the green transition to reduce the CO2 impact in our environment by helping Spirii lead the transition towards simpler, smarter sustainable transportation?

Then you might be the one we’re looking for!

You will join Spirii’s talented and dedicated team, working to support end-users and partners in their use of our innovative products and services while delivering outstanding customer experiences.

As part of our Customer Support team, you will be handling a wide range of tasks within technical support, financial and technical administration, customer service etc. However, this role is more technical than the average support role at Spirii. You will be expected to take the lead in troubleshooting issues within software solutions, roaming, payment services etc.  

You’ll also play a key role in reducing the number of issues that need engineering attention and providing actionable insights to help us build a better product. If you thrive on problem-solving, collaborating with others, and taking the initiative, this is your chance to make a real impact.

You will report to our Head of Operation. 

What You Will Be Doing

• Supporting end-users (charging issues, financial issues, etc.)

• Assisting partners (educating and supporting them in the use of products, etc.)

• Technical troubleshooting and bug reporting

• Handling various ad hoc tasks 

Who You Are

• You are customer focused and are committed to providing excellent support and ensuring customers and partners feel heard and valued.

• You are tech-savvy, with a solid understanding of software products, and enjoy tackling technical challenges.

• You enjoy analyzing data to uncover root causes and devising practical solutions.

• You are a fast learner, curious, and eager to continuously expand your skills and knowledge of new products, systems, and processes.

• You can work independently while being an excellent team player.

• You have strong communication skills and can interact effectively with individuals at all levels of an organization, both internally and externally.

• You are ambitious, striving for success for our customers, our company, and yourself, all while maintaining a focus on execution excellence.

Qualifications

• Fluent in Danish and English. Additional languages are an advantage

• You have technical customer support experience

• Experience working in CRM, Customer Engagement, and ERP systems

• Experience supporting advanced software solutions

• One or more of the following qualifications would be a major advantage

  • Experience within the e-Mobility industry

  • Payment Knowledge. Understand the roles in the payment ecosystem and can quickly untangle issues related to payments

• Roaming knowledge. Understanding the roles and mechanisms of roaming and has experience in troubleshooting issues etc.

• Metabase know-how

Benefits

• Flexible Work Environment: Enjoy a collaborative, inclusive, and open workplace designed to fit your needs and support work-life balance.

• Competitive Package: Receive a competitive salary, an 11% company pension plan, and a comprehensive benefits package.

• Time to Recharge: Benefit from 32 paid vacation days (5 weeks + 5 extra) and paid parental leave to focus on what matters most.

• Career Growth: Access professional development opportunities and grow your career in a high-impact, high-growth industry.

• Stay Energized: Enjoy excellent coffee, tea, free snacks, and subsidized lunches at the office.

• Stay Active: Use our Spirii gym and shared company car to keep moving.

• Make an Impact: Be part of a team driving the future of sustainable energy while working on meaningful projects.

About Spirii – Who We Are

Spirii is a full-service e-Mobility provider, which offers hardware and software charging solutions to companies in the private and the public sector. Spirii has recently celebrated its four-year anniversary as a founded company, however the people in Spirii have extensive experience working with electric cars and charging, as well as development of future transport- and energy systems.

Spirii is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. Spirii strives to create an inclusive and diverse workplace, and we encourage all qualified applicants to apply regardless of age, gender, race, sexual/religious orientation, or disability.

Ready to Apply? If this sounds like your kind of challenge, we’d love to hear from you. Send us your resume and a cover letter telling us why you’re the right fit for Spirii.