Technical Supporter

Technical Supporter
Gorenje Group Nordic A/S | Glostrup | Denmark

Are you passionate about helping our consumers and customers in solving technical problems? Do you thrive in a dynamic environment where every day brings new challenges? If you answered "yes" and "absolutely", then we want you on our team in Gorenje Group Nordic!

We are on the hunt for a Technical Supporter that can provide top-notch support in Norwegian to join our team in Customer Care. If you enjoy turning frowns upside down and have a knack for troubleshooting, keep reading.

 What are your key responsibilities?

• Be the superhero who provides technical support in Norwegian.
• Master the art of receiving and processing customer requests via email, web and phone.
• Have daily contact with consumers and customers regarding troubleshooting.
• Tackle customer complaints like a pro, including those tricky advanced cases
• Juggle ad-hoc customer care back-office tasks, including quality control and reporting.
• Handle reporting from service partners and provide expert support to service partners.

Who are you?

• Fluent in Norwegian (both written and spoken).
• Excellent communication and interpersonal skills – you can talk to anyone.
• A talent for resolving customer complaints and making people happy
• Experience in technical support or a related field is a plus.
• Strong organizational skills and attention to detail.
• Ability to familiarize yourself with customer issues to ensure that we continue to deliver premium service.

What do we offer?

• Collaborative Spirit: We believe in teamwork and always have each other's backs.
• Fun Atmosphere: From team lunches to social gatherings - we know how to have a good time!
• Continuous Learning: We encourage personal and professional growth - we want you to shine!
• Open Communication: We value everyone's input and maintain an open-door policy.
• Work-Life Balance: We understand the importance of balancing work with personal life and offer flexible work conditions.

Who are we?

Gorenje Group Nordic is part of Hisense Europe, one of the leading and fastest growing producers of household appliances and consumer electronics. We aspire to become the most reliable brand in the world with more than a century of brand heritage, and we aim to continually pursue scientific and technological innovation in hopes to improve overall quality of life and bring happiness to millions of families.

In Gorenje Group Nordic, we serve four brands: Gorenje, Hisense, UPO and ASKO. Our HQ in the Nordics is located at Glostrup and is within a very short walking distance of the s-train and busses.

Want to join our team? 

If you are ready to join a team that values your skills and personality, we would love to hear from you.

You do not need to attach a cover letter to your application, but please include a few sentences about why you are applying for the position in your CV. Please send it by e-mail to Nordic HR Manager Christina Nilsson at [email protected]. If you have any questions about the position, you are welcome to contact CTO Michael Fahnøe at [email protected].