Join our dynamic Operations team at Maturix as Technical Supporter. We are seeking a dedicated individual to provide exceptional assistance to our customers. If you have a passion for delivering top-notch customer service, problem-solving and a diverse and ever-changing day-to-day, we would love to hear from you.
AREA OF RESPONSIBILITY
Help customers through direct calls and communication
Handle support requests
Primarily responsibility is to ensure that the clients issues are being dealt with.
MAIN TASKS
Providing direct support to clients (either through email or phone) related to trouble-shooting on hardware, Software and connectivity related matters.
Tasks includes:
Provide support (internally and externally)
Support for clients hardware, software or connectivity related issues.
Either through emails or phone calls - mostly carried out in English.
Investigate and collect data from support cases
Test and evaluate product functionalities
Help optimize and maintain our Support Flow
QUALIFICATIONS
Experience from a similar position
Experience with problem solving.
Customer service acumen
Logical reasoning
Good verbal and written communication skills in English
PRACTICALITIES
Working hours 37 hours/week
ORGANIZATIONAL FIT
The job reports primary to Mathias Jensen
WORKING RELATIONSHIP WITH:
You primarily focus on direct client contact, but as part of the operations team you will be working in an environment highly focused on driving the company.
You will in specific cases have to work cross company with both our sales or development team, ensuring the right services are being delivered.
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