User Journey Optimization Specialist

User Journey Optimization Specialist with Strong Skills in Analytics and Insights  
 
Join our international UX team as a User Journey Optimization Specialist and turn user behavior data into actionable insights to drive product optimization for global retailers. 
 
About Lobyco 
Lobyco operates around the globe with offices in Albertslund (HQ), Bucharest, Lviv and Gdansk. We offer a powerful SaaS platform that empowers grocery retailers to drive customers to stores, build customer loyalty and increase customer value. Our white-label first mover app helps create a seamless shopping experience between physical stores and digital channels, with features like personal offers, games and Scan&Pay. 
More than 2 million Danes have our solution as a natural part of everyday life and as we speak, we have launched in 7 countries and more soon to come.   
 
Become the driving force behind data-driven development 
As a User Journey Optimization Specialist at Lobyco, you'll be part of our UX team, based in both Denmark and Romania. In the UX team you will be the expert driving the process for understanding actual user behavior and translating this into actionable insights for optimizing the user journey. You’ll play a key role in analyzing data from various analytics tools, particularly Firebase, and turning those insights into recommendations to improve the user experience. 

Your main responsibilities 

• Lead the process of working with analytics data, guiding UX and product teams. 
• Bridge the gap between UX and data, making data-driven decisions to improve user experiences. 
• Analyze actual user behavior through tools like Firebase and Adobe Analytics 
• Create concrete, data-informed recommendations for product optimization. 
• Present insights through data visualizations and reports that communicate clear, actionable strategies. 

Qualifications for the perfect candidate 

The perfect fit for this role would be a hybrid between a Conversion Rate Optimization Specialist and an App/Web Analyst with 5+ years in data analysis and user journey optimization. 

• Proven expertise in working with analytics tools like Firebase, Adobe Analytics, or similar platforms to analyze user behavior and app performance. 
• Strong understanding of optimization principles and experience in implementing data-backed strategies to enhance user experiences. 
• Experience in collaborating with UX teams and possesses a strong usability and user experience mindset. 
• Ability to translate complex data into clear, actionable recommendations. 
• Proficiency in data visualization and reporting tools (e.g., Power BI) to present insights in an understandable way. 
• Excellent communication skills, able to bridge the gap between data and design, and present findings to both technical and non-technical stakeholders. 
• Good written and verbal English, since this is our company language. 

 
Your new workplace 

Your new workplace will either be in Albertslund, Denmark or Bucharest, Romania. 
At Lobyco you will be part of an exciting scale-up environment that fosters a fun, vibrant, and fast-paced work environment where we see collaboration, knowledge sharing and adaptability as the key to success. 
Since Lobyco is distributed across different locations, collaboration via Teams is a natural part of our everyday life.  
As you will join a Danish company, you can look forward to Scandinavian Leadership style which in its essence is collaboration based on respect, trust and empowerment. We don’t care who’s got the most stripes on the shoulder. The best idea wins, and if it comes from the youngest and newest employee it’s just great. We leave nobody behind and deliver together to do great stuff. 

 
Contact and application 
Please submit your application explaining why you are the right person for the User Journey Optimization Specialist role, along with your CV. The application deadline is 7th of November 2024. 

Lobyco aims to be diverse in all manners when getting new people onboard in our journey, and therefore encourage applications from all backgrounds, communities and industries. We value the positive impact that difference has on our teams and have an ambitious goal to be a diverse workforce that is representative, at all job levels, of the customers we serve on an everyday basis. 
 

Behind Lobyco is Coop – Denmark’s leading consumer goods retailer with more than 1.200 stores across Denmark. That is why we say that our solution is for retailers by retailers. We are approx 160 colleagues at our offices in Denmark, Ukraine, Poland and Romania. Learn more at lobyco.com