Virtual Service Supervisor - Aarhus

What to Expect
At Tesla, our Virtual Service Supervisor are the front-line leader of our Virtual Service Team. The Supervisor act as brand ambassador, delivering an exceptional experience to customers, managing day-to-day operations as well as proactively developing team members to reach their full potential. We hire leaders who want to run a service business and be a part of our critical mission to accelerate the world’s transition to sustainable energy. Our Virtual Service Supervisors consistently deliver excellent results across both people leadership and business operations. To succeed at Tesla, you must be energetic, highly organized, and smart working as well as having a passion for true leadership and our brand.

What You’ll Do

• Oversee and lead Service Support team to achieve KPIs including, but not limited to, Customer satisfaction, appointment preparation metrics, diversions, Fix Right First Time, profitability and cost savings
• Monitor performance consistently and be responsible for quality within the Service Support team, reporting progress to management daily, together with any specific incidents
• Identify any roadblocks disturbing preparation flow and ensure that each employee has the tools, equipment and training to perform their role
• Ensure that work standards and available engineering procedures are up-to-date, accurate and that all work is compliant
• Hold daily meetings with the team, outlining expectations and workload for the day ahead
• Together with the leadership team, identify continuous improvements and efficiencies that can be made and ensure these are implemented across the Service Centers, discussing performance and challenges within the team when necessary
• Act as the main point of contact within the Service Support Team, connecting with customers directly if required to limit escalation cases
• Plan, prepare and distribute work to the Service Support Team based on skill level, capacity and resource
• Motivate, lead and inspire the team in continuous improvements and efficiencies
• Take swift action to address any KPIs that begin to trend in the wrong direction, working closely with other local managers to rectify these
• Supervise the health and safety compliance across the department, setting the tone and always leading by example
• Conduct regular one-to-ones and feedback sessions with the Team, providing constructive and clear coaching and following up on development plans and any personnel cases
• Identify any training needs within the team and arrange relevant training courses as required
• Liaise daily with internal teams within the Service Centre including Sales, Delivery, Parts, Workshop and local Senior Management as well as other stakeholders such as Recruitment, HR and Training departments on a regular basis.

What You’ll Bring

• Proven ability to lead by example and be innovative with processes and efficiencies
• Analytical ability to understand and impact key performance indicators
• Problem solving initiative to fix problems when they arise, but also understand why and how they happened
• Ability to motivate a team, to engage and facilitate others to achieve and succeed
• A calm, considered approach with exceptional communication skills
• Digitally savvy - ability to adopt and adapt quickly to new technology and systems
• Good knowledge of MS Office
• Able to communicate, read, and write effectively in the English and Danish language
• Must have and continue to maintain a valid driving license and safe driving record

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

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