Work Management Consultant

Are you ready to take your expertise in collaboration tools to the next level? As a Work Management Consultant, you'll have the opportunity to shape the way teams work by optimizing and streamlining workflows using top-tier tools like Workfront, Smartsheet, Confluence, and Jira. In this hands-on role, you'll become the go-to expert, providing training, troubleshooting, and system configuration to enhance efficiency across the organization. If you're passionate about solving problems, improving processes, and making a real impact on how work gets done, this is your chance to drive change and be a key player in a fast-paced, dynamic environment.

What will your day look like?

As a Work Management Consultant you will be integral in supporting internal teams with the setup, configuration, training, and ongoing support of collaboration tools, especially Workfront. This hands-on role involves configuring systems, providing training, troubleshooting, and continuously improving workflows. A deep understanding of Workfront is essential, with a proactive approach to problem-solving and process optimization. While the role supports other tools (Smartsheet, Confluence, Jira), Workfront will be the central focus.

• Become the go-to expert on Workfront, providing advanced training, developing documentation, and ensuring best practices are followed across teams.
• Provide training and onboarding for new users on all collaboration tools, with an emphasis on Workfront. Maintain training materials, troubleshoot issues, and support ongoing usage across tools.
• Assist with the configuration of all collaboration tools, particularly Workfront, including project setup and template development. Manage incoming requests and work closely with part-time administrators, prioritizing Workfront-related needs.
• Work closely with other teams to ensure seamless integration of Workfront with other tools (Smartsheet, Confluence, Jira) and ensure consistent usage across the organization.
• Identify opportunities for optimizing Workfront workflows and recommend improvements. Contribute to the development of new processes to streamline work management.
• Work closely with other teams to ensure seamless integration of Workfront with other tools (Smartsheet, Confluence, Jira) and ensure consistent usage across the organization.

Who are you going to work with?

At the VML MAP headquarters in Copenhagen or in our office in London, you will join a team of highly skilled process an Work Management consultants. You will become part of a dynamic and international environment where you will get plenty of opportunity to develop your personal and professional skills.
Your work will depend on collaboration with the broader team, which means you will get to collaborate closely with experts from our technology, data, creative, and client teams from our offices in the US, UK, Sweden, Norway, Finland, Spain, Portugal, Canada, and Thailand.

What do you bring to the table?

Role Requirements:
• Proven experience using Workfront is highly preferred otherwise experience with Jira and Confluence is a plus.
• Basic knowledge of project management principles, especially in the context of Workfront. Strong aptitude for learning new software and work management platforms.
• Strong analytical and troubleshooting skills with the ability to resolve technical issues related to collaboration tools.
• Excellent verbal and written communication skills with the ability to convey technical concepts to non-technical users.
• A proactive, solution-oriented mindset, with a structured approach to problem-solving.
• Relevant certifications in Workfront, Jira, Confluence, or Smartsheet are highly desirable.
• Familiarity with APIs or scripting languages is a plus.

A leader in personalized customer experiences

VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000 + technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities.

A global network

We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences.