Workforce Management Business Partner (m/f/d)

Jobbeschreibung

As a WFM Business Partner you align workforce management strategies with overall business objectives. You serve as an advisor and liaison between the workforce management function supporting a medium sized account or a group of small accounts and other business units or clients.

You will be responsible for:

• Oversee a medium size account or a group of small accounts, acting as a primary point of contact for internal stakeholders or external clients

• Work closely with clients or internal stakeholders to understand business needs and ensure that the workforce management approach meets and exceeds their expectations for delivery and quality

• Ensure proper resource allocation and cost management across the designated accounts

• Optimize WFM performance for the designated accounts by continuously addressing opportunities, enhancing processes, and mentoring the team on processes and technical skills

• Resolve process bottlenecks and remove obstacles in collaboration with other WFM or other functional teams

• Provide functional leadership to Resource Planners, Schedulers and Real Time Analysts

What we offer:

• Diverse and impactful role within a thriving and dynamic company

• Varied and challenging responsibilities

• Private health insurance after probation period and daily meal allowance from day one

• Working as part of a dynamic and multicultural team, with flat hierarchies and a first-name workplace culture

• Advanced job opportunities in our internationally growing company

• Great office with modern workspaces at the city center of Barcelona

• Positive international working environment; fun floor with PlayStation, table tennis, and many more

• Comfortable leisure areas and opportunities to join different activities like yoga or guided meditation.

• Regular fruit deliveries for a healthy lifestyle and free drinks

• Several partnerships with fitness centers, restaurants, beauty care and more

Core competencies:

• Giving support, focusing on customers, embracing technology, managing self-development

Functional competencies:

• In-depth knowledge of WFM processes and best practices

• Ability to lead other to resolve complex problems, using sophisticated analytical thought to exercise thought and identify innovative solutions

• Strong stakeholder/ client management skills

• Knowledge of resource/ budget creations and execution

We expect:

• 5+ years of progressive experience in Workforce Management

• Bachelor’s degree or equivalent

• Fluent level of English

Join our team and apply now!

If you are looking to develop your career, join our lovely team. Feel free to submit your CV (in English) including your salary expectations.

We have digitized our recruiting process and are now offering virtual job interviews to all applicants.

About us: TELUS Digital is one of the world's leading providers of customer experience (CX) and digital services. With over 70,000 team members across the world, we provide customer service at its best in more than 50 languages for our international and well-known partners.

Equal Opportunity Employer
TELUS Digital values diversity and grants equal opportunity regardless of age, civil status, disability, gender, nationality, race, religion and political beliefs, sex or sexual orientation. At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Applicants with special needs will be given preferential consideration if they are equally qualified.

#LI-DNI

Zusätzliche Stellenbeschreibung

Are you looking to develop your career and take on larger responsibilities in an exciting and growing environment? We are currently looking for a WFM Business Partner for an office located in a very prominent location in Barcelona.

Sprache
English

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.